Queenstown is at COVID-19 Alert Level 1.

At 11:59pm on Monday 21 September New Zealand's Alert Levels changed. Auckland is at Alert Level 2.5, and the rest of New Zealand is at Alert Level 1. 

The government has agreed to move Auckland to Alert Level 2 with eased restrictions to gatherings (gatherings of up to 100 will be permitted). These changes will come into effect at 11.59pm on Wednesday 23 September.  

The rest of New Zealand moved to Alert Level 1 at 11.59pm on Monday 21 September. 

Scheduled domestic flights will continue to operate at Queenstown Airport (ZQN) under Alert Level 1 and Alert Level 2. At the moment, there are no scheduled international flights and the international terminal remains closed.

Please refer to your airline’s website for flight information. If you have an existing flight booking or are planning to make a booking please contact your airline directly.

This page will be updated regularly.


Important information for travellers

  • Give yourself more time. From check-in to boarding, please be prepared for things to take a little longer than usual, so please give yourself plenty of time to arrive and get through our airport.
  • Access to the terminal is open to the public, including meeters and greeters. We ask that you observe the Alert Level 1 protocols.
  • Under Alert Level 1, the use of a face covering/mask when in the terminal is based on personal preference.
  • The use of a face covering/mask remains mandatory when travelling on all flights.  You can use your own mask. The airlines will provide passengers with disposable masks.
  • Anyone entering the terminal is asked to sign in using the NZ COVID Tracer app.
  • Maintain good hygiene and please use the hand sanitiser stations around the terminal. Rubbish bins for the disposal of face masks and tissues are available throughout the terminal.
  • The airport terminal opens 2 hours prior to the first domestic flight and closes 30 minutes after the last domestic flight.
  • If you or someone you are travelling with is not feeling well please do not travel and please do not enter the terminal.
  • PayWave and card payments are encouraged throughout the airport. 
  • Air New Zealand customers are encouraged to check-in for their flight via the mobile app to save time at the airport
  • Please note that on public transport services that travel within, from, to, or through Auckland, face coverings will remain mandatory.


Meeting and greeting

  • At Alert Level 1 the terminal is open to the public and all entrance doors are operational. We ask that you observe the appropriate health and hygiene protocols. If you or someone you are with is not feeling well please do not enter the terminal.


Travel to and from the airport

Please note that our Park and Ride service has been suspended for the time-being.

Carparks at the airport are open. 

Find more information about the Orbus bus service to and from the airport and your bus route here.


Our border and international travel

The airport’s international terminal will remain closed until trans-Tasman flights resume.


Working together

Queenstown Airport’s priority is the health, well-being, safety and security of our people, customers and community. We are continuing to monitor the COVID-19 situation, working closely with other airports, the airlines, Southern District Health Board, the border agencies and the wider airport community to ensure consistent protocols are in place and safe domestic travel in New Zealand. 

We thank you in advance for your patience and understanding during this time.

Basic hygiene measures are the most important way to stop the spread of infections, including the coronavirus (COVID-19).

Please observe the ‘Golden Rules’ 

  1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  3. Wash your hands. Wash your hands. Wash your hands.
  4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
  5. If you are told by health authorities to self-isolate you must do so immediately.
  6. If you’re concerned about your wellbeing, or have underlying health conditions, work with your GP to understand how best to stay healthy.
  7. Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
  8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
  9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
  10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.

 

Helpful resources:

New Zealand Government travel advice

New Zealand Government COVID-19 website

Foreign embassies and consulates in New Zealand

Ministry of Health COVID-19 advice

Public Health South health advice

Healthline’s dedicated COVID-19 number: 0800 358 5453

COVID-19 information: Caring for our people, our customers and our community